Welcome to our restaurant.
To ensure a comfortable, safe and enjoyable experience for everyone,
we request all guests to kindly observe the following house rules.
Please treat fellow guests and our team members with courtesy and respect. Abusive language, harassment, threatening conduct or behaviour that disturbs other guests will not be tolerated. Management reserves the right to refuse service or request a guest to leave in such circumstances.
Reservations may be held for up to 15 minutes beyond the confirmed booking time. Table and seating preferences are subject to availability. During peak hours, the restaurant may apply reasonable table-time limits.
Outside food, beverages and alcohol are not permitted, except where specifically approved by management. Exceptions may be considered for infant food or genuine dietary requirements, after approval only.
Smoking and vaping are permitted only in designated areas, wherever applicable, and in accordance with local regulations.
Children are welcome and must remain under the supervision of a responsible adult. For their safety, children should not run in service areas or near the bar or kitchen access points.
Pets are permitted only in designated pet-friendly areas, where applicable, and must remain under the guest's control. Management may restrict entry where required for hygiene, safety or operational reasons.
Guests are requested to take care of their personal belongings. The restaurant cannot accept responsibility for items lost, misplaced, stolen or left unattended.
Guests may be held responsible for deliberate or negligent damage caused to restaurant property, furniture, equipment, crockery or fixtures.
Personal photography is welcome provided it does not inconvenience other guests or staff. Professional, commercial or promotional photography and videography require prior management approval.
Guests are requested to review and settle their bills in full before leaving. Billing discrepancies should be reported to the Manager on Duty, preferably before payment. Prices, applicable taxes and charges will be billed as applicable. Payment is complete only upon confirmed receipt; accepted payment methods are subject to availability.
Only one promotional discount, third-party dining offer or Reelo Elite Beans reward redemption may be applied per bill, unless the applicable published terms expressly permit otherwise. Offers and redemptions cannot be clubbed or claimed retrospectively. Reelo Elite Beans earning and redemption are governed by published programme terms, including minimum spends, eligibility, exclusions and validity; beans cannot be redeemed on the day they are earned. Bills may not be split or altered solely to obtain additional benefits.
Management may verify payment status and offer eligibility and will review genuine billing errors or refund requests in accordance with applicable law. These rules do not limit statutory consumer rights.
Alcohol will be served only to guests who meet the legal drinking-age requirements and can provide valid identification when requested. Management reserves the right to refuse or discontinue alcohol service where required for safety, responsible service or legal compliance.
Guests are requested to follow staff instructions during an emergency or evacuation and to keep entrances, exits and service passages unobstructed.
Right of admission is reserved, subject to applicable law. Management may refuse entry or service where necessary for safety, security, legal compliance or the comfort of other guests.
Guests are requested to inform our team of any food allergies, intolerances or dietary requirements before ordering. We will take reasonable care when preparing food; however, ingredients and preparation areas may be shared, and an entirely allergen-free environment cannot be guaranteed.
Any concern regarding food quality, an incorrect order or service should be brought promptly to the attention of the Manager on Duty so that it can be reviewed and appropriately addressed. Any resolution, including replacement, adjustment or refund where applicable, will be handled in accordance with applicable law.
Private events, workshops, live performances, group bookings and special promotions may be subject to separate booking conditions, minimum spends, cover charges, cancellation terms or other requirements. Applicable conditions and charges will be communicated before confirmation or purchase.